Refund policy

Last updated: October 20, 2026

At CollectorBase, we want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Return window
You may return most items within 30 days of the date you receive your order.

Eligibility
To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In the original packaging, including any sleeves, cases, seals, or certificates of authenticity
  • Accompanied by proof of purchase (order number or receipt)

Non-returnable items

  • Gift cards
  • Items marked “Final Sale” on the product page
  • Sealed products that have been opened, unless they arrived damaged or defective

How to start a return
Contact us before sending anything back:

We will reply within 1–2 business days with return instructions and the return address. Items sent back without prior approval cannot be accepted.

Return shipping costs

  • If the item arrived damaged, defective, or incorrect, we cover return shipping and send you a prepaid label.
  • For all other returns (for example, a change of mind), the customer pays return shipping.
  • We do not charge restocking fees.

Damaged, defective, or wrong items
Please inspect your order on arrival and contact us within 7 days if something is wrong. Include photos of the item and packaging so we can resolve it quickly with a replacement or full refund.

Exchanges
To exchange an item, start a return as described above and place a new order for the item you want.

Refunds
After we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the credit. Original shipping charges are non-refundable unless the return is due to our error.

Late or missing refunds
If you haven’t received your refund after 10 business days, first check with your bank, then contact us at contact@collectorbase.shop or +1 (702) 665-6639.